FREQUENTLY ASKED QUESTIONS

What is Active Agent?


Active Agent is a fully bespoke system designed for estate and letting agents that want to get the edge over their competitors whilst simultaneously providing their clients with the same perfect customer journey irrespective of your office hours. Using many behind the scenes automations we are able to not only help bring structure to your office but also increase conversion rates by the means of improving customer experience. Active Agent enables you to optimise your customers’ experiences by: - Finding the right blend of automation and human touch to free up your busy schedule - Orchestrate the right actions at the right time using our complex algorithm to ensure each prospective client starts their right nurture journey - Merging customer intelligence with your business




How does Active Agent work?


Active Agent works using various methods of site tracking, app integrations, artificial intelligence and other complex algorithms. To get started on your journey with Active Agent follow the following steps: - Book a demo HERE - Fill out your Information Request Form - Wait whilst we build your fully bespoke system (This can range from anywhere between 7-21 days) - Receive access to your account along with our training guides and book for further online training with one of our specialist team members. - Finally, sit back and reap the rewards of becoming an Active Agent customer




Do I need a lot of technical experience to use Active Agent?


Our easy drag and drop interface makes using Active Agent easier than ever. By using smart automation Active Agent is able to do most of the work for you. You don’t need any experience with technology to get to grips with the system and believe virtually anyway can get to grips with it in no time, after all, we’ve designed it to make your life easier! We provide the whole office with access to easy to follow guides and our support team are always there to help should ever an issue arise.




How long is my contract?


Active Agent works off a year long contract paid by a monthly subscription. Should you wish to cancel your contract you may do so by contacting us at any point before the date of your renewal, no hard feelings. We will even keep your system dormant so should you decide to use our services again at any point in the next 12 months you can do so with no set-up fee.




How much does Active Agent cost?


When trying to make a profit shelling out may seem counter intuitive however we’re positive Active Agent more than pays for itself. We want to keep prices low so it’s available for all offices no matter the size and with no hidden charges or add on fees, what you see is what you get. Download our Price Guide to find out more.




What payment methods do you accept?


We accept all major credit and debit cards using direct debit. For the set-up fee we also accept BACS transfers.




I have more questions. Who can I ask?


Please visit our Contact Page and use any of the provided means to get in touch. Alternatively you can also use our live chat service.




How do I request a demo?


To book in a demo with one of our Active Agent experts please visit our Demo Request page OR, click ‘Book Your Free Demo’ button located at the top of this page OR HERE




Does Active Agent provide landing pages?


Yes. We provide you with multiple landing pages such as: - Lettings Landing Page - Estate Agent Landing Page - Legal Landlord Landing Page - Free eBook Landing Page - Plus more.. We also endeavour to constantly bring out new features to your system whilst improving current ones. This includes producing new landing pages such as our ‘Contactless’ lettings and estate agency landing pages throughout the COVID-19 lockdown periods.





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